Shanice Bsh

Bad dental work.

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Sunset Dental Cancun - Bad dental work.
Three years ago I went to Sunset Dental Cancun to begin the process of repairing my teeth. They looked perfect for a few months but then a veneer fell off. Then another. Then my implant teeth started to fall out. Then my crown broke off at the gum line. Then another one. Then another one. I have begun the process of getting dentures. I spent almost 24000 dollars and its been less than three years since they were completed. I also discovered my picture on their website to advertise. After discussions the only settlement I want is monetary and that seemed to end all communication.
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Reason of review:
Bad quality
Anonymous
map-marker Cancún, Qroo

Bonne experience a cette clinique

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Bonjour, Je suis allée à cette clinique pour 6 implants , 3 ponts, traitements de canal et facettes devant. Pour les implants oui, ils font venir un specialiste maxillo facial de mexico, mais quel travail remarquable. Les miens sont bien en place et ce, sans infection. En ce qui concerne les ponts, je dois dire que j ai eu quelques problemes de stabilité. Ils se décollent... comme on ne peut pas utiliser un ciment permanent ( à cause des implants) on doit en choisir un non permanent mais très solide. Je crois que c'est là le problème... il serait peut etre bon de remédier à cela. Je dois y retourner pour finaliser la pose de facettes en bas devant, et rectifier quelques petites choses plus recoller évidemment le pont qui en a besoin. Comme le travail est 100% garanti, je n'aurai pas d'autres frais concernant les corrections. Oui, il est surement assez difficile pour les clients de retourner seulement refaire coller leur couronnes ou ponts. Mais cela se fait très facilement dans toutes autres cliniques chez nous, selon le cas. Je ferai remarquer, que les prix sont particulierement compétitifs et que des petits inconvénients comme ceux-ci sont minimes et que, ce genre de problèmes peut arriver chez nos dentistes ici au Québec. Je rajoute, que j ai moi même travaillé pour un maxillo-facial et d'autres dentistes généraux et qu'assise dans la chaise je savais exactement ce qui se passait dans ma bouche et que jamais je n'ai douté du professionnalisme des médecins dentistes de cet endroit. L'équipe est au petits soins, charmante, et toujours disponible pour nous advenant un problème hors des heures d'ouverture. Payé le tier environ des frais exigés ici, je demeure toujours autant satisfaite des résultats malgré le fait de certaines petites corrections. A toute l'équipe Bravo et Merci et aux septiques, ayez confiance ils sont remarquables. Irene
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Pros:
  • Ils ont su me guider tout est parfait
Reason of review:
Good customer service
Anonymous
map-marker Calgary, Alberta

Total fake clinic

well, i decided to go there, becuase i saw that this dr. marisela morales which was the one that in the advertise says that she is specialist in dental implants , and i was told by alain morgue which one of the ladies ones i was there told me that its her husband , and lied to me about that she was the specialist in implants, and then a doctor finally that i also found out, shich does nto works there, and only comes when its necessary, to place my implants, at first i trusted the clinic, because it says its nice and they mention they are partners and the ritz carlton supports them, so that gave me confidence, this alain morgue told me that the ritz carlton cancun, sends them all patients, so i tought this must be a confident clinic, i will report them to the ritz carlton, to give fake advertising, now my implants are having problems, and infected area, and no one has given me a clue of what to do, this doctor is not from the office, and i feel totally uncomfortable with this, this is health, and they should not do this.
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Loss:
$6000
Cons:
  • Amateurs
  • Fake advertising
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Rip off dental clinic

i contacted alain morgue, and referred me to his deal clinic sunset dental, which later i realised that he is the owner with his wife marisela morales. what a scamp, my first thing i wanted to contact this clinic, was to perform dental implants, but what a confusing thing, a guy called alain morgue, who he says he is the coordinator, and sells him self as a coordinator, and then he ends up being the owner of a rip off clinic! they told me that they did dental implants, and that the dr. marital was the specialist tried in france??? i searched and she has even problems with the law, what a nightmare, then they went i went to the office, and she is not a specialist, at the end, it was another doctor, which is not non of them, that treated me,then the doctor, told me that they hired him to perform the dental procedure, what???? i did not pay that much money, to be treated by another doctor, i am really pissed, now i have infection on my implants, and the bone graft, doctors here in canada told me, that the implants were set by an unexperienced doctor, and they need to come out, now the infection is located all over my maxilla including, the sinuses, and this is getting worst, i searched and they have lots of complaints, to be a clinic, with many bad reviews, this has being a nightmare, and i definitely can say that this guy alien morgue is a burglar!!! with the no specialist wife, he has, marisela morales , terrible experience.
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Reason of review:
terrible experience

Preferred solution: Full refund

1 comment
Guest

I also had the same problem, i came there all the way form B.C. and it was a fake, they brought me in , to have dental implante form this dr. marisela morales, as she advertises her self to be a dental implant specialist, and a total fake, she is not a specialist, she does not perform dental implants, then i had this guy alain morgue,coming to me , dont worry , the doctor was good and had lots of experience , but i disagree , they sell you things they dont do, now i have problems with the dental implants they placed me, and now this clinic and alain morgue no response to the major infection, i have .

Anonymous

Fake advertising

i went there for a dental implant, and for my surprise, i had one of the ladys told me , that they do not have that service, they need to hire external doctors , to perform this, this is a shame, how can they advertise they do it, i booked on advance, expecting the doctor MARISELA, to do it, because thats the way they advertise, and SURPRISE. she is only a fake face. absolutely unethical.the doctor Marisela is the one in the website, and she looks like she does the work, i also did some research and has a bad reputation on web, she does not the work, has amateur doctors that she and her husband hire to perform the work! stay away from this office.
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Reason of review:
Damaged or defective

Preferred solution: let everyone know

Anonymous
map-marker Quebec, Canada

Sunset Dental Cancun Amateurs thinking they are Profesionals

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Please do not choose this dental clinic in Cancun they really have no idea when it comes to dentistry my Crowns have had to be redone and Implant did not last 3 months. The clinic looks great but in reality the dentist has little actual ability, they made themselves to seem a very busy clinic but in my 3 visits no other patients were there and 1 doctor and her assistant. poor communication which I was expecting from a company in Mexico they really pushed that they spoke frnch because I am from Quebec but that means nothing when the work is bad. I am very distressed, but more annoyed to know I have to have this work redone when I trusted naively to be able to do what they said. second rate dentistry Stay in Canada. très mauvaise dentisterie
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Loss:
$5000
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

i agree, ik went there and the doctor that is the owner , does not place implants,when i went there for an implant, they hire external doctors, this is fake advertising.stay away from this clinic.

Anonymous
map-marker Harrison, Ohio

Don't read their own quotes. Don't make travel plans.

Before you commit to travel plans, make sure these people understand what you want, including having them check their own quote. I made arrangements 5 weeks ago, through an agent, booked flights, hotel..., assuming this clinic knew what they were doing. I sent x-rays and a comprehensive layout of what my dentist in the U.S. need to perform. I also gave the agent and clinic the exact time I had for getting this work done and if it couldn't be done, I wouldn't book the appointment. Today, one week before my appointment, It all went sour. After 3 days and not fully understanding the broken English emails, it finally turns out the clinic increased my treatment by 50%, making what was a $2000 treatment to a $4000 treatment. All this new dramatic info so late in the game? Their reasoning was there was not enough time for their lab to finish the porcelain/ bridge work and a rush job would have been double. Oh, it also meant using cheaper materials than originally quoted. I have to now cancel the appointment and hopefully get my flight refund and hotel deposit back. Be careful, the last thing you is to fly all the way to Mexico and find out it would have cost the same as having your dental work done back home.
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1 comment
Guest

Bad comment.

Lauria Glq
map-marker Las Vegas, Nevada

Unexperienced dentists at Sunset Dental Cancun

I guess I am entitled to share my experience after the money I spent at this unprofessional dental clinic in Cancun Mexico. I got a couple of crowns, but as soon as I returned home, I could feel food getting stuck below the margins, I could smell my bad breath as well! long story short, I redone both of them with my home dentist. My dentist also confirmed they were "poorly prepared and ill-fitted", on top of that, the resin filling I had fell off just a month later and had to redo that one as well. Also my partner had 2 dental implants ad guess what? the dentist at Sunset Dental failed to evaluate correctly whether if he had sufficient bone at all. He failed to identify where the nerves were in relation to where he was going to insert the implants, Now he must have them removed since pain is unbearable. In conclusion, our experience was a total ripoff and a total waste of our money.I do not recommend them AT ALL but what really worries me is that their unprofessionalism could be dangerous for even more people. Please beware.
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1 comment
Guest

This reply will be the 3rd i have left that will also probably be roemoved: If you believe such posts ask for proof. If you would like to know the truth about the great work completed by Dental Clinics in Cancun - Just ask. www.sunsetdentalcancun.com oe info@***.com

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